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FAQ 3-After-Sale Service Of BR SOLAR

Aug 05, 2015

After-Sale Service Of BR SOLAR

BR SOLAR guarantees the purchaser for a period of two years from the date of B/L
BR SOLAR' s solar lighting products will be free from defects in materials and workmanship.
BR SOLAR will, at its option, repair or replace any BR SOLAR’s solar products that is defective for a minimum of two (2) years after the date of B/L.

General Rule:
In order to regulate our group to monitor products after-sales service, establish a well-known brand in the world, make the responsibility clear between BR SOLAR and related users, we formulates this rule.

Detailed Rules of Maintain:
1.We take 24 months warranty for all our products. The beginning date of warranty is from date of B/L.
2.During the normal warranty period,any problems of quality caused by BR SOLAR, our group will maintain for free.
3.  Under normal circumstances, any quality problems caused by BR SOLAR, our group is to provide maintenance services free of charge.
4. Within warranty period the following situations will implement the paid service:
1)  Because of wrong installation, operation, or breakdown or damage (including surpasses working load) caused by operator under the working conditions which is not stipulated.
2)  The injury is caused by demolition, repair and modification without the permission of our group.
3)  Injury caused by natural and man-made force majeure or other force majeure after the purchase.
4)  The product label is destroyed or the production date is modified.
5)  For the reason of the wrong packing or fault of freight transportation company, our company find the goods which need maintain are in physical damage already as soon as we receive them (in this case, customer and freight transportation company make solution themselves ).
6)  The outer cover is damaged with scratches and breakage or too old, customer who returns the goods to the factory requiring to exchange the cover to make it new.
5. Over the product warranty repair:
1)  We will charge the replacement cost of accessories.
2)  Any products over the warranty period, our staff will send the maintenance-related bills to customers by fax, confirmed by the client to determine to maintain or not, after confirmation, customers transfer cost of maintenance to our designated account, after the maintenance fee arriving, we will send the machine which has been repaired.
3)  Product which is over the warranty, after confirmed by our technical department that damage is too severe or for other reasons, causing it can not maintained, we will return the original. For the replacement of other models of similar products,customer may make up the price difference replace the new machines
6.  Product Maintenance days:
1)  BR SOLAR promises to respond with customer’s questions within 24 working-hours.
2)  BR SOLAR promises to give technical support if customers need when doing installation.
3)  For the problems need our technical people go site, we will function within 30 working days.

Return and Replacement Rules
1. Return: We do not accept goods to return as long as they are sold, except the two situations below:
1)  Due to design flaws of product in itself causing users can not use normally, and confirmed by our technical staff.
2)  In the warranty period, if the product has been maintained many times, but still show the same problems and unable to be totally settled.
2.Replacement: We accept exchanging the goods as the following situations:
1) The customer receives when the product has the quality problem.
2) Due to our sales staff problem sending wrong products against to requirements of customers.

Maintenance Fee Rules
Regarding the product which is not in normal maintenance scope, we will carry on the charge according to the following way:
sequence number        
Parts cost
maintain fee
Maintenance freight         
Money in total        

Regulation of the goods freight
1. Payment of normal service transport expense: To save costs better, maintenance freight of goods are in the following manner based on the principle of mutual respect:
1) Both sides will pay the transport expense respectively when sending the repaired goods
2) In line with the principle which respect mutually, both sides before consignment should confirm the mode of dispatch and the place where fetch the cargo, make it the principle that it is convenient for the opposite party to fetch the goods.
3) Our group returns the repaired goods by the same transportation way as the customer, except special circumstances.
2. Payment transport expense which is not in scope of normal maintenance.Regarding the products which is not in scope of normal maintenance, the bidirectional transport expense will be paid by customer, under special circumstance both sides negotiate to settle.

In order to avoid difficulties of after-sale service, BR SOLAR provide more fittings for orders
Solar Controller:3%; LED Lamp: More 1%; Screws and Cable:More10%;
Solar Panel, Solar Battery: More 0.5%
This points mainly considering:small problems or when lostig small fittings and workers damage when doing installation